Highly sought after author, speaker and trusted advisor to service & support leaders around the world, Phil literally wrote the book on how to earn respect and then demand respect on behalf of your customers.
We won – again! The Verghis Group was announced as the winner of the ‘Best in Tour’ at the Spring 2012 TSIA conference. We also were a finalist in the ‘Innovation in Consulting’ award, having won it in the Fall … Continue reading
I had a great TSIA Spring 2012 session with two smart and talented co-presenters – Janet Ramey (Sr. Director, Cisco) and Karen Lim (VP, Pitney Bowes) on Measures, Metrics and Madness. Both shared how two very different companies with different … Continue reading
Just put the final touches on a ‘Beyond Metrics’ session with Karen Lim (VP, Worldwide Software Support at Pitney Bowes) and Janet Ramey (Senior Director, Strategic Business Operations at Cisco). Two very smart individuals who are committed to making a … Continue reading
MORE NEWS »We are pleased to announce that we have been selected as as a finalist for the Innovation in Consulting award by the TSIA for the second time in a row. We won the first-ever Innovation in Consulting award in the Fall of 2011.
“The fact that The Verghis Group was named winner of the Fall 2011 Recognized Innovator
Award for Innovation in Consulting, and is again a finalist at this spring’s event, shows that
creating customer value through innovation is part of the company’s DNA,” said John Ragsdale,
vice president of technology research for TSIA.
See the full press release here.
More than ever, you face decisions about support and services strategy that take you into uncharted territory.
How should you structure global support? How do you motivate a globally distributed support team? Can you migrate customers from free to fee-based support? Is self-service really an option? What about new technologies? Do you have a lot of metrics but very little confidence in your understanding or your team’s understanding of what to do with it? How do you earn respect then demand respect on behalf of the customer?
These are tough issues because your best in-house people simply don’t have the right information to show all your possible options.
That’s why it’s probably time to have a chat with The Verghis Group. Phil is a highly respected management consultant who has helped dozens of support and services executives devise winning strategies. He’s been a top-level support executive himself, he’s written the definitive book on customer-centric management, and he has hands-on experience with implementing new metrics, new systems, new business models, and new market development initiatives.
But most importantly, Phil brings a fresh perspective to problems that seem to have no easy solution. One client calls this knack “Phil’s magic.” Another says, “You helped us see possibilities that we never knew existed.” And another calls him “my most trusted advisor.”
If you’re venturing into uncharted territory and want a better idea of your options, give Phil a call at +1 (617) 395-6613 (or send him an e-mail at Phil [at] verghisgroup.com). Talk about the problem you’d like to solve, and see if he can help. Then, if you like what you hear, consider bringing Phil in to your offices for a one- or two-day brainstorming session, or perhaps for a larger project or an ongoing advisory relationship.
With Phil as your advisor, you’ll be surprised at how many new possibilities open up for you and for your company.
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