Highly sought after author, speaker and trusted advisor to service & support leaders around the world, Phil literally wrote the book on how to earn respect and then demand respect on behalf of your customers.
The Verghis Group is moving to Raleigh! We are hosting our inaugural event in the Raleigh/RTP, North Carolina area! We are offering our Knowledge Centered Support (KCS V5) Foundations workshop, March 6-8 in Raleigh/RTP, presented by experts from The Verghis … Continue reading
An independent panel of judges awarded us the first ever ‘Innovation in Consulting’ award at the Fall 2011 TSIA conference. Thanks to our customers, our community and to Adam and Jen for their hard work. From the listing: The Verghis … Continue reading
Announcing the Nov 2011 Verghis View newsletter — ‘Einstein and the Pursuit of Gross National Happiness’ — lessons on measurements from disparate sources like Einstein, an ancient Egyptian cartographer and a tiny, landlocked Himalayan kingdom. http://conta.cc/verghis_newsletter_nov11 This has generated an … Continue reading
MORE NEWS »We have introduced a number of new workshops – for managers, on metrics, on Knowledge Management (KCS v5) and much more. Based on award-winning books, these highly rated workshops will both expand the way you think *and* leave with you a notebook full of ideas you can implement the moment you get back to work.
More than ever, you face decisions about support and services strategy that take you into uncharted territory.
How should you structure global support? How do you motivate a globally distributed support team? Can you migrate customers from free to fee-based support? Is self-service really an option? What about new technologies? Do you have a lot of metrics but very little confidence in your understanding or your team’s understanding of what to do with it? How do you earn respect then demand respect on behalf of the customer?
These are tough issues because your best in-house people simply don’t have the right information to show all your possible options.
That’s why it’s probably time to have a chat with The Verghis Group. Phil is a highly respected management consultant who has helped dozens of support and services executives devise winning strategies. He’s been a top-level support executive himself, he’s written the definitive book on customer-centric management, and he has hands-on experience with implementing new metrics, new systems, new business models, and new market development initiatives.
But most importantly, Phil brings a fresh perspective to problems that seem to have no easy solution. One client calls this knack “Phil’s magic.” Another says, “You helped us see possibilities that we never knew existed.” And another calls him “my most trusted advisor.”
If you’re venturing into uncharted territory and want a better idea of your options, give Phil a call at +1 (617) 395-6613 (or send him an e-mail at Phil [at] verghisgroup.com). Talk about the problem you’d like to solve, and see if he can help. Then, if you like what you hear, consider bringing Phil in to your offices for a one- or two-day brainstorming session, or perhaps for a larger project or an ongoing advisory relationship.
With Phil as your advisor, you’ll be surprised at how many new possibilities open up for you and for your company.
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