I’ve been asked if I would make any changes to the book I wrote. Of course, as any author will tell you, there are probably a number of things I would have done slightly differently. Nothing dramatic, but having created a workshop based on it has made me realize some of the things that resonate better.
Let me know if you have anything that you think should be revised or revisited.
I’ve just been asked to be a judge for the MIT Sloan - Infoweek CIO award. Should be a fun engagement, and I’m looking forward to meeting and learning from some very well-accomplished people.
Just returned from my second trip to Bangalore in 2 months, this time to officially kick off the CII-GEPS forum.
Founded by senior service executives from Avaya, CA, EMC, IBM, Microsoft, Oracle and Yahoo (among others), this group is looking to share best practices and help contribute to leading edge thinking in the services world.
More details here.
If you have a unit in India that deals with complex product support (i.e. not just call centers), and would like the senior executives to learn more about this effort, let me know. I am the advisor to this team.
The conference was a huge success. I did a keynote and participated in a panel discussion. On the second day, we had a closed door session of members which I facilitated.
I’m really looking forward to the output of this forum.
Flew on Kingfisher Airlines in India recently, and enjoyed their service. During the one hour flight in economy, we were:
A wonderful experience, and makes US domestic business and first class pale in comparison. Kingfisher is considered a classy discount airline.
In addition to the non-profit Global Enterprise Product Support Forum, I’m working with a talented group to organize this year’s MIT Sloan CIO Symposium. I’m part of the Content Panel committee (working on the speakers, content and flow of the conference) and the panel captain for the CIO Keynote panel.
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