Flew on Kingfisher Airlines in India recently, and enjoyed their service. During the one hour flight in economy, we were:

1. Greeted warmly
2. Given a drink and welcome kit (containing a pen, menu for breakfast and other small goodies) before takeoff
3. Shown a welcome video from the flamboyant chairman, Vijay Mallaya (often called India’s version of Virgin’s Richard Branson) that welcomed us, told us that he had personally selected every member of the crew (yes, they were all very good looking) and gave us his email address if we had suggestions or issues
4. Greeted by name (in economy!) as we were asked what we wanted to eat

A wonderful experience, and makes US domestic business and first class pale in comparison. Kingfisher is considered a classy discount airline.

Posted in: Travel, customer service