Ultimate Customer Support Executive - thoughts since publishing?
By Phil Verghis on February 25, 2008I’ve been asked if I would make any changes to the book I wrote. Of course, as any author will tell you, there are probably a number of things I would have done slightly differently. Nothing dramatic, but having created a workshop based on it has made me realize some of the things that resonate better.
Let me know if you have anything that you think should be revised or revisited.


