Comments on: HDI conference in Dallas http://www.verghisgroup.com/2008/03/11/hdi-conference-in-dallas/ Just another WordPress weblog Wed, 31 Aug 2011 14:28:45 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Phil Verghis http://www.verghisgroup.com/2008/03/11/hdi-conference-in-dallas/comment-page-1/#comment-57 Phil Verghis Thu, 03 Apr 2008 16:11:30 +0000 http://www.verghisgroup.com/2008/03/11/hdi-conference-in-dallas/#comment-57 Rich, Thanks for the comment. I'm always re-energized by the HDI conferences - so many people show up, and all are eager to learn and share - after all they are support folks! Getting rid of the traditional tiered support model will take time, but it is long overdue. I'll write something on this soon. Peace, Phil Rich,

Thanks for the comment. I’m always re-energized by the HDI conferences – so many people show up, and all are eager to learn and share – after all they are support folks!

Getting rid of the traditional tiered support model will take time, but it is long overdue. I’ll write something on this soon.

Peace,

Phil

]]> By: Rich http://www.verghisgroup.com/2008/03/11/hdi-conference-in-dallas/comment-page-1/#comment-10 Rich Wed, 19 Mar 2008 14:18:20 +0000 http://www.verghisgroup.com/2008/03/11/hdi-conference-in-dallas/#comment-10 Phil: Great idea. The tiered model might work well behind the scenes but from a customer perspective it has many issues. Thanks for sharing your wealth of knowledge with the members of HDI! Rich Phil: Great idea. The tiered model might work well behind the scenes but from a customer perspective it has many issues. Thanks for sharing your wealth of knowledge with the members of HDI!

Rich

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