I’ve been asked to speak at the MIT Enterprise Forum of Cambridge, specifically the Software Advanced Computing SIG.

I’ll be speaking on April 23rd, on software, service and delivery. They have a lovely description of it…

April 23 - Software Service, Support & Delivery
You’re credit cards are maxed out. The wife and kids are ready to leave. Even the dog . . . well, that’s another story. But the prototype is done. Now, how do you deliver and support it. This session focuses on the practical side, including when, what and how to deliver, managing customer expectations, planning for delay (and worse), and supporting your first customers without jeopardizing further product development.

Ah, very similar to what I did at Akamai, when I started the customer support team there.

Posted in: Conferences, Enterprise Support, Managing Support, Technical Support