Steve Simpson, a well respected Australia-based authority on corporate culture reproduced my newsletter article titled ‘Are perceptions reality?‘. In addition to being a really nice guy and a terrific speaker, his newsletter is read by people in 31 countries.

His opening paragraph states:

“From time to time, we bring you articles written by people we respect and admire. Phil Verghis, based in the US is a good friend of Steve Simpson. More importantly, he is highly regarded for his expertise in areas including how to structure global support and how to motivate a globally distributed support team. The article below is from Phil’s latest newsletter.”

Posted in: Managing Support, article, customer service, newsletter