I just got back from a day and a half of noodling on interesting ideas at the executive summit for the Consortium for Service Innovation in Arizona. This year we discussed a Leadership Framework for Service Excellence and focused on the dynamics of control vs. alignment in the context of leadership.

I enjoy these discussions as they allow leaders to explore ‘crazy’ ideas to see what works and what doesn’t. For the most part the discussions are unstructured and power point free.

Posted in: Conferences, Managing Support, Technical Support