I’m looking forward to the second Voice of the Customer conference on October 7th at the lovely International golf club in Boston. This conference, put together by the First Wednesday Group,  is for service and support professionals and received rave reviews last year.
The keynote will be by Marlene Bessette, VP for Corporate Strategy and Loyalty at Xerox, someone I have the privilege of calling a friend. The title will be called ‘Creating Customer Passion’.

Posted in: Conferences, Enterprise Support, Managing Support, Technical Support, customer service