Interesting factoids from some of the talks - from Sean O’Driscoll, former GM of Community Support at Microsoft, now on his own. One observation was that the search tool (e.g. Google) gets most of the credit for the content that you (or your customers) have created.

Another presentation was from the Church of the Latter Day Saints (Mormon Church). Interesting factoid - the average age of their online knowledge base volunteers is 70!

The Euro Cup is going on, and it is wonderful to watch different communities celebrate as they win.

Posted in: Conferences, Enterprise Support, IT support, Managing Support, Travel