Boston area Voice of the Customer retreat – Oct 7
By Phil Verghis on July 8, 2008I’m helping put together the second Boston area Voice of the Customer retreat on October 7at the luxurious International club near Boston. We have a stellar group of speakers and panelists.
The first keynote will be by Marlene Bessette, VP Strategy and Customer Loyalty, Xerox. “Your ideal customers aren’t just satisfied—they become evangelists for your company.” Marlene spoke at one of our First Wednesday Group roundtable meetings and she was a huge hit with her depth of knowledge and passion for the subject.
The second keynote will be by Tina Taylor, VP Global Customer Care, GE Fanuc
By using Net Promoter “willingness to recommend” scores, GE has developed a continuous improvement process for support.
Sign up for the retreat now – contact me for a $50 discount code per person.
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This is something i would be very interested in. Do you know of anything similar running in the UK or Europe?
Thanks in advance
Hi,
Honestly I don’t, which is the reason we started this conference here in Boston. Drop me a line directly and let me know if you are in internal support, external support or some other group (professional services, marketing etc.). I may be able to guide you better then.