I came across an article a few moments ago on what Steven Wolfram has been up to. It is a different kind of search engine, and it sounds pretty interesting, and according to his blog, will be available in May.

I’m particularly interested to see how this can be used to ‘free’ knowledge from the command and control structures we have in place in most support organizations.

http://www.twine.com/item/122mz8lz9-4c/wolfram-alpha-is-coming-and-it-could-be-as-important-as-google

Posted in: Enterprise Support, IT support, SaaS - Software as a Service, Technical Support, customer service
Tags: WolframAlpha