I’m in London at the moment, at a client site for a few days. (Note to self: Try to avoid overnight flights and going directly to work after only 1 hour sleep.)

It’s always refreshing going to a ‘remote’ site, and something I’d recommend all of you that manage global teams do so every so often. The perspectives are different — from a customer’s point of view and from an employee’s point of view.

Posted in: Managing Support, Travel, customer service