Andres Sanchez has published a book titled Technical Support Essentials – Advice you can use to succeed in Technical Support and has cited the Savvy Support model a few times as one of the new models for support.

Read all about it, and much more of what Andres has to say in his book.

2009, you were one of the most interesting years to live through from a business perspective. For many all over the world, it was a painful year. Here’s hoping that 2010 is a peaceful, prosperous and safe year for all of you and your loved ones.

Many thanks to my clients for making 2009 my busiest year yet.