‘Savvy Support’ model (aka no more tiers) cited in new book
By Phil Verghis on January 30, 2010Andres Sanchez has published a book titled Technical Support Essentials – Advice you can use to succeed in Technical Support and has cited the Savvy Support model a few times as one of the new models for support.
Read all about it, and much more of what Andres has to say in his book.
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