Well, it has taken me much longer to finish than I thought, but I’ve just put the finishing touches to an interesting new article “Measures, Metrics and Madness”.  It will be the basis for the April 2010 edition of the Verghis View (my newsletter).

Stay tuned… it is truly perhaps the single best method to turbocharge productivity that I have seen.

Posted in: Be the Voice of the Customer workshop, Managing Support, Technical Support, trusted advisor, Voice of the Customer