If you want to hear a complimentary one hour (webinar) version of what I will be covering at my next workshop, register for the August 5th TSIA webinar at: http://bit.ly/bc6R0T

While it is tailored for service & support executives,  it will be useful for any senior manager wrestling with measures, and looking for new ways to motivate people.

Free white paper (no registration needed) on which the workshop is built: http://bit.ly/cpFoMv

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