By Phil Verghis on August 9, 2010
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By Phil Verghis on August 4, 2010
http://searchcrm.techtarget.com/news/2240020842/Five-mistakes-to-avoid-when-implementing-self-service-CRM
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By Phil Verghis on August 3, 2010
I’ve just been informed that anyone who registers for the webcast Measures, Metrics and Madness: The New World of ‘Guiding, not Grading’ will get the slides and audio sent to them.
Join us to hear from TSIA’s VP of technology research, John Ragsdale, as he interviews Phil Verghis, founder of The Verghis Group. Phil is not only a brilliant strategist and innovator, but also a long-time TSIA community member and a founding member of TSIA’s Expert Alliance Partner program.
Register now for this informative webcast.
Posted in: customer service, Enterprise Support, IT support, Managing Support, Metrics & Madness, SaaS - Software as a Service, speaking engagement, Technical Support, Workshop: Measures | No Comments »