(Date changed to May 16th – 18th)

By popular demand, we are pleased to offer our first knowledge management workshop. It is simply one of the most effective ways to get a 20-40% productivity gain — and align the entire organization (not just support) around the customer. Join Adam Krob from May 16th to May 18th near Boston. Co-taught with Melissa George, the Program Director of the Consortium for Service Innovation.

Details: http://www.verghisgroup.com/consulting/transforming-knowledge-base-workshop-kcs-workshop/

Posted in: Enterprise Support, higher education, IT support, Knowledge Centered Support (KCS), Managing Support