The Verghis Group is moving to Raleigh!

We are hosting our inaugural event in the Raleigh/RTP, North Carolina area! We are offering our Knowledge Centered Support (KCS V5) Foundations workshop, March 6-8 in Raleigh/RTP, presented by experts from The Verghis Group. We will be presenting the foundations of KCS, with several Verghis Group twists, particularly “un-mad” measures and internal communications strategies that will accelerate your success!

Take a long, hard look your organization’s existing approach to support. How much do you suppose this outdated model is costing? Not just in terms of morale, but the company’s bottom line? Chances are, it’s thousands – maybe hundreds of thousands of dollars a year. Would your bosses be pleased if you could trim your budget by even a fraction of that amount?

Want to learn more about how KCS can transform the lifeless pool of support information into useful knowledge, action and excellence? In a cost effect and proven way?

This workshop is specially designed for support/service center directors and managers, Knowledge Management program managers, and other professionals responsible for implementing Knowledge Management strategies.

More info and registration here

Posted in: customer service, IT support, Knowledge Centered Support (KCS), leadership, Managing Support, Metrics & Madness, Workshop, Workshop: KCS