Early reaction to

The Ultimate
Customer Support Executive:

Unleash the Power of Your Customer

From Silicon Press available August 2005

"I can't say enough about customer support, because it really is the place where we earn the customer's trust every minute of the day. We benefited significantly from Phil's development of a superlative support organization here at Akamai."  

-- George Conrades
Executive Chairman, Akamai Technologies

"Software companies are beginning to generate more revenue from services than they do from product licenses, but there's a serious shortage of the managerial talent that companies need to build strong service businesses. Phil Verghis has come along just in time with a book that defines exactly what it means to be the 'ultimate' services executive."
    -- Jeffrey Tarter, Executive Director, Association of Support Professionals

"Phil is one of my trusted advisors, and now with this book, he can be yours as well."
    -- Ron Muns, CEO and Founder, HDI - World's Largest Association for the IT Service & Support Industry.

"If you are involved with customers in any way, this book belongs in your 'must read now' list."
    -- Bill Rose, CEO and Founder, The Service & Support Professionals Association (SSPA)

"This book contains both experience and innovation a powerful chemistry. The investment in this book will pay great dividends for you and your career both now and in the future."
    -- Malcolm Fry, IT Industry consultant & luminary

"Finally, an incredible 'how to' guide for IT Executives to understand the power of Customer Support and a blueprint to achieve success."
    -- Char LaBounty, Founder and President of LaBounty & Associates

"Phil shares his tremendous experience and proven abilities to implement world class support operations."
    -- Irwin Weiss, CIO, Aspen Technologies

"Phil Verghis-san is a visionary who combines a deep understanding of the complexities of delivering outstanding service around the world with an ability to constantly innovate on behalf of customers."
    -- Tatsumi Yamashita, CEO, HDI-Japan/ThinkService K.K., Japan

Back to The Verghis Group site