Here are some of the groups that I’ve been involved with professionally over the years.

The First Wednesday Group is a community of New England support and services executives who get together to explore leading-edge management issues. We meet every other month for lively breakfast roundtable meetings and once a year for a “Voice of the Customer” conference. We also host a LinkedIn forum for job postings and online discussions.

ASP – The Association of Support Professionals. A number of good papers, resource library and lively discussions. I’ve been a judge for the ‘Best web support’ awards for a number of years.

Consortium for Service Innovation – Non-profit ‘Think Tank’ for the Services industry. Work closely with them on a number of initiatives, and enjoy the non-commercial collaborative nature of their meetings.

NASSCOM’s GEPS Forum – The Global Enterprise Product Support Forum (India based). Co-founder and advisor to the forum.

HDI – Formerly the Help Desk Institute. Past chairperson of their Strategic Advisory Board.

LinkedIn

MITCIO Sloan Symposium- A wonderful group of people involved with organizing the conference. I’ve been on the organizing committee as the ‘panel captain’ for the CIO Keynote panel and judge for the MIT CIO of the year award.

TSIA- Software & Support Professionals Association. Been on various committees, and am an expert alliance partner.

TiE-Boston – The Association of Indus Entrepreneurs

Phil Verghis’ Help Desk FAQ – A resource I started in 1993 that still has useful information, though not updated at the moment. It is a nostalgia trip, since it predated http (started as FTP, then on gopher!).