Here are some of the groups that I’ve been involved with professionally over the years.

ASP - The Association of Support Professionals. Been a judge for the ‘Best web support’ awards for a number of years.

Consortium for Service Innovation - Non-profit ‘Think Tank’ for the Services industry. Work closely with them on a number of initiatives.

The First Wednesday Group — Invitation only executive roundtable for senior service & support executives. One of the three producers of the group.

GEPS - The Global Enterprise Product Support Forum (India based). Advisor to the forum.

HDI - Formerly the Help Desk Institute. Past chairperson of their Strategic Advisory Board.

LinkedIn 

MITCIO Sloan Symposium- On organizing committee; ‘panel captain’ for the CIO Keynote panel and judge for the MIT CIO of the year award.

SSPA - Software & Support Professionals Association. Been on various committees.

SRII - The Service Research and Innovation Initiative

TiE-Boston - The Association of Indus Entrepreneurs

Phil Verghis’ Help Desk FAQ - A resource I started in 1993 that still has useful information, though not updated at the moment. It is a nostalgia trip, since it predated http (started as FTP, then on gopher!).