I’ve had the privilege of speaking in front of people in 5 continents. I don’t have a ’standard’ set of talks, and will often retire talks when they are just ‘right’ (i.e. works in different settings and countries). Why? Giving the same (or similar) set of talks will bore me to death, which is very hard to hide from audiences.

I’m currently researching a new talk that draws on medical research, malpractice suits, plane crash analysis and NASA to see what the world of IT and service and support can learn from them. Let me know if you are interested in this or other custom speaking/workshop engagements.

2008

October

• Voice of the Customer retreat near Boston
• Be the Voice of the Customer workshop at SSPA Leadership Conference in Las Vegas (rare workshop on west coast)
• Philadelphia, PA - client engagement
• Engineering Executive Forum, Boston

November

• Frankfurt, Germany - client engagement

December

• Custom half day session on ’savvy support’ for the HDI Executive Forum - Palm Springs, CA

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January

• HDI Northern New England inaugural keynote, Concord, NH
• CII-GEPS (Global Enterprise Product Support) Forum keynote and kickoff, Bangalore, India

March

• HDI Conference, Dallas, TX (Be the Voice of the Customer)

April

• Consortium for Service Innovation Executive Summit, Scottsdale, AZ
• SSPA conference, Santa Clara, CA
• MIT Enterprise Forum, Cambridge, MA

May

• Consortium for Service Innovation meeting at Deutsche Bank
• IBM Tivoli PULSE conference, Orlando, FL
• MIT Sloan CIO Symposium, Cambridge, MA (organizer)

June

• ‘Be the Voice of the Customer’ workshop. (Limited space.)
• International Support Summit, (Berlin) co-hosted by the Consortium for Service Innovation, TAUS and The Verghis Group

August

• India - Bangalore, Hyderabad - client engagement

September

• Phoenix, AZ - client engagement 
• China - Beijing, Shanghai

Past Appearances