I’ve had the privilege of speaking in front of people in 5 continents. I don’t have a ‘standard’ set of talks, and will often retire talks when they are just ‘right’ (i.e. works in different settings and countries). Why? Giving the same (or similar) set of talks will bore me to death, which is very hard to hide from audiences.

I’m available for custom workshops, talks, webinars and strategy sessions.

2009

January

• Private client engagement, Boston MA
  (facilitation of senior support management offsite, custom workshop and talk)

March

• SSPA webinar – Talent management Community of Interest (Attracting, developing and retaining employees)

April

• SSPA webinar – Small & Medium Business Community of Interest (Savvy Support)
• Private engagement, Springfield MA
  (keynote for senior support team of large insurance company)

May

• Private client engagement, Bangalore and Hyderabad, India
  (Custom workshops and talks to top support leaders)
• Keynote and workshop in Dubai

Past Appearances