Phil has been interviewed or quoted by numerous media outlets including:

Automation World
Call Center Magazine
Campus Technology
CAUSE/EFFECT
ComputerWorld
The Chronicle
Customer Insights
CustomerSat newsletter
The Daly Report
Institute of Management and Administration
IBM (webinar, ongoing blogs as ‘Independent Thought Leader’)
Indian Embassy News
ITSM Watch
Monster.com
Microsoft’s OEM Connection magazine Network World
NextNine
PC Week
Signature Service magazine
SkyRadio (for American Airlines) — Listen to the 3-minute interview.
Selling Power
SSPA News
Support World
Support Industry
University Business