2007

November

• Be the Voice of the Customer workshop; Boston, MA
• ITIM conference; Las Vegas, NV
• Be the Voice of the Customer workshop; Santa Clara, CA
• IBM Software Asia Pacific Conference; Gold Coast, Australia
• Singapore, private event
• Bangalore, India private event

October

• HDI Detroit keynote address
• Voice of the Customer conference; Boston, MA
• Next Nine software webinar

September

• HDI Boston

July

• IBM Maximo World: Joint presentation with CEO of ClickSoftware; Orlando, FL

June

• HDI Keynote and sessions; Sydney, Australia

April

• HDI annual conference: Pre-conference and session; Las Vegas, NV
• Be the Voice of the Customer workshop, Boston, MA

March

• MIT workshop customized for higher education; Cambridge, MA

January - March

• Teaching at UNH’s part-time MBA program

2006

• Private client engagement: Keynote and facilitation for worldwide support meeting; Mystic, CT
• SSPA event: Ultimate Customer Support Executive workshop and a session on partnership between Technical Support, Professional Services, IT and Engineering; Washington, DC
• Private client engagement; Wall Street, NYC
• HDI MEA: Closing keynote and two sessions; Cairo, Egypt
• Events in India (Bangalore, Chennai and Trivandrum)
• MRO World; Orlando, FL
• Private client event; Orlando, FL
• TiE Conference; Boston, MA
• Exclusive talks and book signing for a client: London, Dubai and Milan
• ASP/AFSMI local chapter meeting: Service Delivery in a Flat World discussion; ; Boston, MA
• SSPA Conference: Pre-conference session and book signing — Become the Ultimate Customer Support Executive; San Diego, CA
• HDI Europe: Presentation — We will be doing what in 2016?; London, UK
• HDI 2006: Presentation: The Moose That Roared, Panel leader for Global Support Unplugged with VPs from Deutsche Bank, HP, Oracle and Research in Motion; Nashville, TN
• Pink Elephant’s International IT Service Management Conference & Exhibition:
  Talk — Understanding the Link Between Culture, Customer Support & IT Service Management.; Las Vegas, NV
• Webinar: Beyond ITIL: The Cultural Dynamics of IT Service Management, hosted by SearchCIO and sponsored by MRO Software.
• Voice of the Customer Workshop; Boston, MA

2005

• IT Service Management Forum (itSMF); Boston, MA
• Consortium for Service Innovation: Panelist — Global Support with fellow panelists from Oracle and Novell; Orlando, FL
• IT Infrastructure Management conference: Topic — Globalization: Cultural Implications for Service; Orlando, FL
• Service and Support Professionals Association:
  Workshop — The Ultimate Customer Support Executive; Las Vegas, NV
• HDI Japan conference with Miyazaki Prefecture: Keynote on China’s IT Offshoring Capabilities; Miyazaki, Japan
• Events in Taipei, Taiwan and Hong Kong, China
• Best Practices in IT Help Desk & Service Desk Management: Keynote — Becoming the Ultimate Customer Support Executive ; Toronto, Canada
• ITIL Case Study Symposium: Topic — Globalization: Cultural Implications for Service; San Francisco, CA
• HDI New England chapter: Topic — Service Level Management: Who Said We Agreed?; Boston, MA
• MROworld; Dallas, TX
• Speaking appearance at the Government Customer Support Conference; Bethesda, MD
• Invited guest speaker at Dr. Amar Gupta’s class at the Eller College of Management at the University of Arizona, joining other distinguished speakers; Tucson, Arizona. Phil spoke on the state of China’s IT Services industry.
• If you flew on American Airlines in March 2005, you may have caught Phil’s interview with SkyRadio that aired on American Airlines aircraft worldwide.
• HDI annual conference; Las Vegas, NV. Moderator of a panel on Global Support Issues. Panelists included managers from Intel, Boston Consulting Group, Remedy/BMC and Johnson Diversey.
• SSPA conference; San Diego, CA.