The Verghis Group
 
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Past Appearances

2009

  • Jersey City — client engagement
  • Baton Rouge — multiple client engagements
  • San Francisco — multiple client engagements
  • Hyderabad, India — multiple client engagements
  • London, UK — client engagement
  • Bangalore, India — client engagement
  • Raleigh, NC — multiple client engagements
  • NYC  — Future of knowledge management public session at client site

2008

2007

  • Be the Voice of the Customer workshop; Boston, MA
  • ITIM conference; Las Vegas, NV
  • Be the Voice of the Customer workshop; Santa Clara, CA
  • IBM Software Asia Pacific Conference; Gold Coast, Australia
  • Singapore, private event
  • Bangalore, India private event
  • HDI Detroit keynote address
  • Voice of the Customer conference; Boston, MA
  • Next Nine software webinar
  • HDI Boston
  • IBM Maximo World: Joint presentation with CEO of ClickSoftware; Orlando, FL
  • HDI Keynote and sessions; Sydney, Australia
  • HDI annual conference: Pre-conference and session; Las Vegas, NV
  • Be the Voice of the Customer workshop, Boston, MA
  • MIT workshop customized for higher education; Cambridge, MA
  • Teaching at UNH’s part-time MBA program

2006

  • Private client engagement: Keynote and facilitation for worldwide support meeting; Mystic, CT
  • SSPA event: Ultimate Customer Support Executive workshop and a session on partnership between Technical Support, Professional Services, IT and Engineering; Washington, DC
  • Private client engagement; Wall Street, NYC
  • HDI MEA: Closing keynote and two sessions; Cairo, Egypt
  • Events in India (Bangalore, Chennai and Trivandrum)
  • MRO World; Orlando, FL
  • Private client event; Orlando, FL
  • TiE Conference; Boston, MA
  • Exclusive talks and book signing for a client: London, Dubai and Milan
  • ASP/AFSMI local chapter meeting: Service Delivery in a Flat World discussion; ; Boston, MA
  • SSPA Conference: Pre-conference session and book signing — Become the Ultimate Customer Support Executive; San Diego, CA
  • HDI Europe: Presentation — We will be doing what in 2016?; London, UK
  • HDI 2006: Presentation: The Moose That Roared, Panel leader for Global Support Unplugged with VPs from Deutsche Bank, HP, Oracle and Research in Motion; Nashville, TN
  • Pink Elephant’s International IT Service Management Conference & Exhibition:
    Talk — Understanding the Link Between Culture, Customer Support & IT Service Management.; Las Vegas, NV
  • Webinar: Beyond ITIL: The Cultural Dynamics of IT Service Management, hosted by SearchCIO and sponsored by MRO Software.
  • Voice of the Customer Workshop; Boston, MA

2005

  • IT Service Management Forum (itSMF); Boston, MA
  • Consortium for Service Innovation: Panelist — Global Support with fellow panelists from Oracle and Novell; Orlando, FL
  • IT Infrastructure Management conference: Topic — Globalization: Cultural Implications for Service; Orlando, FL
  • Service and Support Professionals Association:
    Workshop — The Ultimate Customer Support Executive; Las Vegas, NV
  • HDI Japan conference with Miyazaki Prefecture: Keynote on China’s IT Offshoring Capabilities; Miyazaki, Japan
  • Events in Taipei, Taiwan and Hong Kong, China
  • Best Practices in IT Help Desk & Service Desk Management: Keynote — Becoming the Ultimate Customer Support Executive ; Toronto, Canada
  • ITIL Case Study Symposium: Topic — Globalization: Cultural Implications for Service; San Francisco, CA
  • HDI New England chapter: Topic — Service Level Management: Who Said We Agreed?; Boston, MA
  • MROworld; Dallas, TX
  • Speaking appearance at the Government Customer Support Conference; Bethesda, MD
  • Invited guest speaker at Dr. Amar Gupta’s class at the Eller College of Management at the University of Arizona, joining other distinguished speakers; Tucson, Arizona. Phil spoke on the state of China’s IT Services industry.
  • If you flew on American Airlines in March 2005, you may have caught Phil’s interview with SkyRadio that aired on American Airlines aircraft worldwide.
  • HDI annual conference; Las Vegas, NV. Moderator of a panel on Global Support Issues. Panelists included managers from Intel, Boston Consulting Group, Remedy/BMC and Johnson Diversey.
  • SSPA conference; San Diego, CA.

    Phil simply 'gets it.' He understands our business and the corporate challenges we face and he knows complex, global, mission-critical support. I rely on Phil as a trusted advisor and call on him often to work his magic.

Bill Stockton, Director
Application Infrastructure
Deutsche Bank

The Verghis Group | (800) 494 9142 | (617) 395 6613 | phil@verghisgroup.com | www.verghisgroup.com
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