The Verghis Group
 
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Past Appearances

2009

  • Jersey City — client engagement
  • Baton Rouge — multiple client engagements
  • San Francisco — multiple client engagements
  • Hyderabad, India — multiple client engagements
  • London, UK — client engagement
  • Bangalore, India — client engagement
  • Raleigh, NC — multiple client engagements
  • NYC  — Future of knowledge management public session at client site

2008

2007

  • Be the Voice of the Customer workshop; Boston, MA
  • ITIM conference; Las Vegas, NV
  • Be the Voice of the Customer workshop; Santa Clara, CA
  • IBM Software Asia Pacific Conference; Gold Coast, Australia
  • Singapore, private event
  • Bangalore, India private event
  • HDI Detroit keynote address
  • Voice of the Customer conference; Boston, MA
  • Next Nine software webinar
  • HDI Boston
  • IBM Maximo World: Joint presentation with CEO of ClickSoftware; Orlando, FL
  • HDI Keynote and sessions; Sydney, Australia
  • HDI annual conference: Pre-conference and session; Las Vegas, NV
  • Be the Voice of the Customer workshop, Boston, MA
  • MIT workshop customized for higher education; Cambridge, MA
  • Teaching at UNH’s part-time MBA program

2006

  • Private client engagement: Keynote and facilitation for worldwide support meeting; Mystic, CT
  • SSPA event: Ultimate Customer Support Executive workshop and a session on partnership between Technical Support, Professional Services, IT and Engineering; Washington, DC
  • Private client engagement; Wall Street, NYC
  • HDI MEA: Closing keynote and two sessions; Cairo, Egypt
  • Events in India (Bangalore, Chennai and Trivandrum)
  • MRO World; Orlando, FL
  • Private client event; Orlando, FL
  • TiE Conference; Boston, MA
  • Exclusive talks and book signing for a client: London, Dubai and Milan
  • ASP/AFSMI local chapter meeting: Service Delivery in a Flat World discussion; ; Boston, MA
  • SSPA Conference: Pre-conference session and book signing — Become the Ultimate Customer Support Executive; San Diego, CA
  • HDI Europe: Presentation — We will be doing what in 2016?; London, UK
  • HDI 2006: Presentation: The Moose That Roared, Panel leader for Global Support Unplugged with VPs from Deutsche Bank, HP, Oracle and Research in Motion; Nashville, TN
  • Pink Elephant’s International IT Service Management Conference & Exhibition:
    Talk — Understanding the Link Between Culture, Customer Support & IT Service Management.; Las Vegas, NV
  • Webinar: Beyond ITIL: The Cultural Dynamics of IT Service Management, hosted by SearchCIO and sponsored by MRO Software.
  • Voice of the Customer Workshop; Boston, MA

2005

  • IT Service Management Forum (itSMF); Boston, MA
  • Consortium for Service Innovation: Panelist — Global Support with fellow panelists from Oracle and Novell; Orlando, FL
  • IT Infrastructure Management conference: Topic — Globalization: Cultural Implications for Service; Orlando, FL
  • Service and Support Professionals Association:
    Workshop — The Ultimate Customer Support Executive; Las Vegas, NV
  • HDI Japan conference with Miyazaki Prefecture: Keynote on China’s IT Offshoring Capabilities; Miyazaki, Japan
  • Events in Taipei, Taiwan and Hong Kong, China
  • Best Practices in IT Help Desk & Service Desk Management: Keynote — Becoming the Ultimate Customer Support Executive ; Toronto, Canada
  • ITIL Case Study Symposium: Topic — Globalization: Cultural Implications for Service; San Francisco, CA
  • HDI New England chapter: Topic — Service Level Management: Who Said We Agreed?; Boston, MA
  • MROworld; Dallas, TX
  • Speaking appearance at the Government Customer Support Conference; Bethesda, MD
  • Invited guest speaker at Dr. Amar Gupta’s class at the Eller College of Management at the University of Arizona, joining other distinguished speakers; Tucson, Arizona. Phil spoke on the state of China’s IT Services industry.
  • If you flew on American Airlines in March 2005, you may have caught Phil’s interview with SkyRadio that aired on American Airlines aircraft worldwide.
  • HDI annual conference; Las Vegas, NV. Moderator of a panel on Global Support Issues. Panelists included managers from Intel, Boston Consulting Group, Remedy/BMC and Johnson Diversey.
  • SSPA conference; San Diego, CA.

    I've had the great pleasure of working with Phil on a strategic change of direction for my support organization. Phil goes deep and does not shy away from giving opinions that are contrary to conventional wisdom or to your beliefs. You, as a leader, need to be able to process constructive criticism and accept Phil's challenging thoughts. If you do, you can create real sustainable change for the better.

Marco Bill-Peter
VP, Global Support Services
Red Hat

The Verghis Group | (800) 494 9142 | (617) 395 6613 | phil@verghisgroup.com | www.verghisgroup.com
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