New date: March 18, 2011. Location – Waltham (Boston), MA. 20 seats, registrations will absolutely close when I reach that number. Early bird discount available…
http://verghisgroup.eventbee.com/event?eid=713785315
I’m pleased to note the Association of Support Professionals has called my white paper on ‘Measures, Metrics & Madness: The new world of Guiding, not Grading’ “brilliant”. They further said “… will get you thinking about your whole approach to measuring performance and meeting goals.”
If you are in the area, stop by the Robert Half office in Westborough, MA from 3-6 PM where I’ll be chatting about ‘Measures, Metrics and Madness: the new world of guiding, not grading’.
Tickets, details and more available at the HDI New England site: http://bit.ly/9RMao2
I’ve just been informed that anyone who registers for the webcast Measures, Metrics and Madness: The New World of ‘Guiding, not Grading’ will get the slides and audio sent to them.
Join us to hear from TSIA’s VP of technology research, John Ragsdale, as he interviews Phil Verghis, founder of The Verghis Group. Phil is not only a brilliant strategist and innovator, but also a long-time TSIA community member and a founding member of TSIA’s Expert Alliance Partner program.
If you want to hear a complimentary one hour (webinar) version of what I will be covering at my next workshop, register for the August 5th TSIA webinar at: http://bit.ly/bc6R0T
While it is tailored for service & support executives, it will be useful for any senior manager wrestling with measures, and looking for new ways to motivate people.
Free white paper (no registration needed) on which the workshop is built: http://bit.ly/cpFoMv
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