Rarely done (and free!) webinar on measures, metrics and madness – http://www.thinkhdi.com/resources/webinars/sep-20-2011.aspx – Tues Sept 20th. Join a few hundred of my friends who have already registered.
I’ll be leading a highly interactive version of my workshop — ‘Measures, Metrics & Madness: the new world of guiding, not grading’ at the First Wednesday Group session in October. Seats will sell out, so act now…
http://www.first-wednesday.com/roundtable-events/
I’ve been in India for a few event-filled days. First was the 1/2 hour traffic jam at 1 AM in Mumbai’s airport — took that long to get from the 3rd floor to the road. Productive set of meetings with a client in Mumbai. Tuesday was a 4 hour early morning drive to Pune, and a full day with a second client. Wednesday was a way-too-early-for-humans flight to Hyderabad, for another day of meetings with a client.
Thursday, I’ll be delivering a keynote address to an influential group of India-based service executives that I mentor – the NASSCOM GEPS team. The keynote? The white-hot ‘Measures, Metrics & Madness’. Knowing the audience, I’m looking forward to the Q&A…
The keynote is based on the workshop coming up on March 18th in Boston.
http://su.pr/1fHGQO
Heading to London to do a keynote on ‘Impact of Culture on Support (and translation)’.
Interestingly enough the translation industry has headed to a race to the bottom in terms of pricing wars. I’ll sneak in some observations on moving to a trusted adviser rather than an expert for hire.
This talk is based on some of the research I did for IBM, and is available (for free) here.
If you are in the area, stop by the Robert Half office in Westborough, MA from 3-6 PM where I’ll be chatting about ‘Measures, Metrics and Madness: the new world of guiding, not grading’.
Tickets, details and more available at the HDI New England site: http://bit.ly/9RMao2
A classic case of the wrong behaviors that result when management puts goals on activities….
New York Times article: Secret Tape Has Police Pressing Ticket Quotas
Take a look at your own organization — is it that different? Bring in your own metrics and let’s see on October 27th, the world premier of my new workshop: Measures, Metrics and Madness: the new world of Guiding, not Grading. (Only 7 seats left.)
I’ve just been informed that anyone who registers for the webcast Measures, Metrics and Madness: The New World of ‘Guiding, not Grading’ will get the slides and audio sent to them.
Join us to hear from TSIA’s VP of technology research, John Ragsdale, as he interviews Phil Verghis, founder of The Verghis Group. Phil is not only a brilliant strategist and innovator, but also a long-time TSIA community member and a founding member of TSIA’s Expert Alliance Partner program.
If you want to hear a complimentary one hour (webinar) version of what I will be covering at my next workshop, register for the August 5th TSIA webinar at: http://bit.ly/bc6R0T
While it is tailored for service & support executives, it will be useful for any senior manager wrestling with measures, and looking for new ways to motivate people.
Free white paper (no registration needed) on which the workshop is built: http://bit.ly/cpFoMv
Boston, MA — Drawing on an impressive lineup of speakers, the 2009 “Voice of the Customer Conference” will focus on leading-edge issues in building end-user communities, improving satisfaction metrics, and creating customer-centric organizations. The conference, produced by the First Wednesday Roundtable, will take place in Bolton, Mass. on Nov. 3 with a day of optional workshops on Nov. 4.
Registration for the Nov. 3 conference is $385 per person. Additional information about the program and post-conference workshops can be found on the First Wednesday Web site:
http://www.first-wednesday.com/support_conference.html
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