Whether you manage a global team that brings in millions of dollars in services revenue or are part of a nonprofit organization; a startup company trying to scale support and service or a manager looking to fine tune existing support operations; a senior executive who wants an unbiased mentor to help navigate the often lonely world of support, or are looking for a keynote speaker at your next gathering — I can help you. I am equally at ease working with C-level executives, developers, sales, engineering and global support teams.

I’ve packaged one of my most requested offerings — a Support Assessment and designed and priced it in a way to make it easy to explore working with me.

Engagement model:

1. Call +1 (617) 395- 6613 or email phil [at] verghisgroup.com to schedule a complimentary consultation.
2. I will spend as much time as needed to understand your requirements.
3. We will both make sure that we are a ‘fit’ for each other.
4. I will either work with you (pulling in resources as needed) or refer you to someone more appropriate.

Consulting Philosophy:

I offer a money-back guarantee for my services; and charge by the project, not by the hour. This allows me to spend as much time as it takes to understand and address your needs without either of us having to look at a clock every few minutes. I have a mentorship- and facilitation-based model that emphasizes rapid knowledge transfer to your internal teams and am vendor neutral.

Contact me if you are interested in learning more.