“Phil simply ‘gets it.’ He understands our business and the corporate challenges we face and he knows complex, global, mission-critical support. I rely on Phil as a trusted advisor and call on him often to work his magic.”

Bill Stockton, Director, Application Infrastructure
Deutsche Bank

“A brilliant strategist and innovator.”

– John Ragsdale, VP Research
The Software & Support Professionals Association

“Phil’s thought leadership, operational excellence and passion for customers are traits that will make him an invaluable asset to executives seeking to leverage the power of their customer base. Phil is highly respected in the service and support industry, and we benefited significantly from his development of a superlative support organization here at Akamai.”

– George Conrades, Chairman and CEO
Akamai Technologies

“Global Support Guru.”

– Support World Magazine

“We initially brought The Verghis Group, Inc. in to discuss a technology solution for our IT department. We quickly recognized their substantial managerial, technical and university-specific expertise enabled us to broaden the conversation to include other departments. The end result was a comprehensive, realistic set of people, process and technology recommendations to improve student retention. They are a true pleasure to work with, and I would not hesitate to recommend their services to any other organization. ”

– CIO of a major University

“Service management thought leader.”

– IBM

“Among the best minds in his field.”

– Call Center Magazine

“Phil is very well connected in the support community and is someone that I look to as a trusted advisor. During his tenure as chairman of our Strategic Advisory Board he has focused the board on visioning the future and helping the board provide guidance to practitioners, as well as technology and service provider.”

– Ron Muns, CEO and Founder
Help Desk Institute