Book: The Ultimate Customer Support Executive: Unleash the Power of Your Customer
I’m pleased to report that my publisher has made the Kindle version of my book ‘The Ultimate Customer Support Executive’ available, and a fantastic value at $9.99. If you have Amazon Prime, you can even ‘borrow’ the book for free…
Greetings! It is with great pleasure that I announce my first book – The Ultimate Customer Support Executive: Unleash the Power of Your Customer. Check out the reviews.
Over the years, the discrepancy between what executives say about customer support and what they actually do has shocked and surprised me. In addition, customer support is not taken seriously; it is not a profession where executives report directly to the CEO. So I decided to find out why, and wrote a book based on what I’ve found out so far.