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White Paper: Implications of Culture on Service & Support

This is a special report I authored for IBM that walks through the impact of culture on IT, service and support. This is an expansion of a chapter in my book, and I also have done keynotes and talks on this around the world.

When this special report was released, is was one of the hottest items among the four million users of Bitpipe.com! Here is what they had to say about it:

Beyond ITIL: The Cultural Dynamics of IT Service Management” is currently one of Bitpipe.com’s Top 10 most in-demand documents. Why the reading frenzy? Authored by internationally respected service delivery consultant Phil Verghis, Beyond ITIL reveals how organizations can work with deeply held cultural beliefs to make global IT initiatives, particularly ITIL deployments, much more effective.”


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