The Verghis Group » White Paper: Redefining Command & Control in Today’s IT Reality

White Paper: Redefining Command & Control in Today’s IT Reality

This is a white paper I wrote for a client that talks about what service desk and asset management leaders can do differently by understanding why some of what they do made sense in the past, but only causes customer frustration today. It should be very easy to read and completely jargon free.

It is the basis for doing ‘Savvy Support’ or ‘No more tiers’ support.

It was selected as the ‘white paper of the month’ by HDI.

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We initially brought The Verghis Group, Inc. in to discuss a technology solution for our IT department. We quickly recognized their substantial managerial, technical and university-specific expertise enabled us to broaden the conversation to include other departments.

The end result was a comprehensive, realistic set of people, process and technology recommendations to improve student retention. They are a true pleasure to work with, and I would not hesitate to recommend their services to any other organization.

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CIO of a major University