Just returned from my second trip to Bangalore in 2 months, this time to officially kick off the CII-GEPS forum.

Founded by senior service executives from Avaya, CA, EMC, IBM, Microsoft, Oracle and Yahoo (among others), this group is looking to share best practices and help contribute to leading edge thinking in the services world.

More details here.

If you have a unit in India that deals with complex product support (i.e. not just call centers), and would like the senior executives to learn more about this effort, let me know. I am the advisor to this team.

The conference was a huge success. I did a keynote and participated in a panel discussion. On the second day, we had a closed door session of members which I facilitated.

I’m really looking forward to the output of this forum.